Refund policy
Made-to-Order Products
All products sold by Don’t Tell Nonna Pty Ltd are made to order.
We do not offer returns, refunds, or exchanges for change of mind, incorrect size selection, incorrect color selection, or because you decide that you no longer want the product.
Please check the product description and size guide carefully before placing your order.
Damaged, Defective or Misprinted Items
If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at team.donttellnonna@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
For claims handled through our fulfillment provider, damaged, defective, or misprinted items should be reported within 30 days of receiving the product.
You do not need to send an item back unless we specifically ask you to do so.
If the issue is confirmed, we will provide an appropriate remedy, which may include a replacement or refund, subject to your rights under applicable consumer law.
Wrong Size or Color
We do not accept returns or exchanges where the customer selected the wrong size or color.
Please review the size guide and product information carefully before completing your purchase.
Change of Mind
We do not provide returns, refunds, or exchanges simply because you change your mind or decide you no longer want the product.
Lost Packages
If you believe your order has been lost in transit, please contact us at team.donttellnonna@gmail.com.
Claims handled through our fulfillment provider for packages lost in transit should be submitted within 30 days after the estimated delivery date.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable consumer protection law.
International Customers
Customers outside Australia may have additional mandatory rights under the consumer protection laws applicable to them. Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded.
Contact
If there is an issue with your order, please contact us before attempting to return the product.
Don’t Tell Nonna Pty Ltd
Email: team.donttellnonna@gmail.com